FAQs & Help

ONLINE PURCHASE

PURCHASE

where can I get the invoice for the order?

If you made your purchase through your customer account, you can go to the 'Purchased Items' menu in your 'Customer Area' where you will find all the purchases you have made on our online store. Your invoice can be found and downloaded by clicking the "Details" option in the order form which you require the invoice, and click on the option to download your invoice (see image below).

If you have made the order as a non-registered customer, your invoice will be sent as an attachment in the email confirming the dispatch of your item.

If you have any other questions regarding the invoice process please contact us using this form, stating your order number.

Still have question? Contact us

I made a mistake with the product/size and I would like to change the size/change the product before receiving the item.

It is not possible to change an order after it has been completed. If you have more than one item in the order we recommend that you wait until you receive the order and proceed with an exchange or a refund of the item in error.

If your order is of just one item, please check the status of your order in 'the purchased Items' menu in the 'Customer Area'.

If the status of your order is either: 'payment pending', 'approved', 'sorting', you can contact us using the form below to process the cancellation and make a new order.

If the order status is 'sorted' or 'in transit', it will no longer be possible to cancel the order. You will need to wait until you receive the item to then request a refund.

If your item has already been delivered to the shipping company, we will be unable to cancel your order. In this case, you will have to wait to receive the item and then request an exchange or refund. Read more information about exchanges and refunds.

If you have any unanswered questions regarding this process please contact us using this form, stating your order number.

Still have question? Contact us

Can I Subsequently cancel my order?

As long as the package has not left our warehouse, the order may be canceled. You can check your order status in your Customer Area, option ORDERS, AND RETURNS. Cancellations can be carried out by contacting our Customer Care under phone: +91+7435993300.

If the package has already left our warehouse, you have to follow the return policy (please see our Returns Policy).

Still have question? Contact us

I made a mistake with my delivery address, how can I change it?

If you made your purchase through your customer account, please go to the 'Purchased Items' menu in your 'Customer Area' and check the status of your item.

If the status of your order is either: 'payment pending', 'approved', 'sorting', you can contact us using the form below to process with the change of address.

If the order status is 'sorted' or 'in transit', you should wait to receive the text message with the delivery number and delivery date and then contact ShipRocket directly by calling +91-11-41171832 and request the alteration of your delivery address.

If you made your order as an unregistered customer, please contact us using the form below for us to check the status of your order.

Can I make a telephone order or make an order by e-mail/post or fax?

For technical reasons, placing a telephone order or ordering by email/post/fax is unfortunately not possible.

Still have question? Contact us

what is the wish list and how does it work?

Registered users can save their favorite products by adding them to the Wish List. To add a new product, just click on the Add to Wish List link in the selected Product page after you have chosen the color and size.

Please remember that adding a product to the Wish List does not mean reserving the item. Other customers may purchase the same product before you, and therefore the item could be sold out before you decide to order it. For this reason, Blue Buddha London Online Store offers you the possibility of receiving an e-mail warning when there is only one item left in the selected size and color combination.

If the order status is 'sorted' or 'in transit', you should wait to receive the text message with the delivery number and delivery date and then contact ShipRocket directly by calling +91-11-41171832 and request the alteration of your delivery address.

If you made your order as an unregistered customer, please contact us using the form below for us to check the status of your order.

Can I make a telephone order or make an order by e-mail/post or fax?

For technical reasons, placing a telephone order or ordering by email/post/fax is unfortunately not possible.

Still have question? Contact us

PAYMENT

Will I receive an invoice for my order?

Yes, after we send your order you will have access to your invoice in your customer area on our website.

In your purchase history, you will find all the orders that you made on our Online Store. To obtain your invoice please select the order and then choose the option Details. In this option, you will be able to download your invoice.

In the case that you did the purchase without being registered, the invoice will be sent by email when we send your order. Please check the email with the subject "Shipping confirmation/Invoice"

Don´t forget to check your spam box if you didn't find the email.

If you have any more question please contact us using the form contact below.

Still have question? Contact us

Can I pay for it upon receipt?

Yes, we do have a service that allows for payment upon receipt.

Still have question? Contact us

how can I be sure that my card details are secure?

www.bluebuddha.co.in guarantees the highest security level for every purchase. Payment data are collected through the most technologically advanced codification systems (SSL) and Blue Buddha uses an AWS secure server to ensure maximum protection. Security during the payment process: all data is transmitted in SSL encrypted format.

For payment with Visa and MasterCard transactions will be accepted. After confirming that the card is part of the SEC system, the system will connect with the issuing bank for the customer to authorize the purchase. As soon as the bank has confirmed the authentication, the charge will be made against the card. Otherwise, the order will be canceled.

Still have question? Contact us

I am unable to complete the order using the "Credit Card" payment option.

Check whether all credit card data has been entered correctly.

Still have question? Contact us

what is the CVV/CVC/CID?

The Card Verification Value ou Card Verification Code or the Card Identification Code (CID) is a security

feature for Credit or Debit Card transactions, giving increased protection against Credit Card fraud. The number is generated when the card is issued, by encrypting the Card Number and Expiration Date under a key known only to the issuing bank. Supplying this code in a transaction is intended to verify that the customer has the card in their physical possession.

For MasterCard and Visa Credit and Debit Cards, this is a 3-digit code printed on the back of the card and it appears in reverse italic at the top of the signature panel.

Still have question? Contact us

DELIVERIES

When will the shipping company deliver my order?

After Blue Buddha has confirmed your payment, your item will be delivered to the shipping company. You will receive an email the same day confirming that your item has been delivered to the shipping company, and your item will be delivered to you on the following working day.

On the delivery day, you will receive a text message indicating the estimated time of delivery.

Still have question? Contact us

What happens if there is no one there to accept the delivery?

The courier company delivers from Monday to Saturday during office hours, and you cannot pre-book delivery times. The courier will try to deliver the package for two consecutive working days, leaving a notification each time with a telephone number where you can contact. After the third failed attempt, the courier will return the package to our warehouse.

Shop.bluebuddha.co.in may e-mail you for new delivery instructions.

Still have question? Contact us

I have a problem with the delivery of my order, what should I do?

If you have any questions or problems regarding your order please contact us directly using this form stating the question or difficulty that you have, and your order number.

Still have question? Contact us

Which are the delivery options available?

You can choose the delivery at any full address and at a Blue Buddha store, where the order is being placed. it is possible to ask for a delivery at Blue Buddha pick-up points. The delivery option is chosen while placing your order.

Still have question? Contact us

INFORMATION ABOUT PURCHASES

How can I check the status of my order?

Enter the My Account area and select Purchase history. To view the details of your purchase and the shipping information select the option Details.

Still have question? Contact us

What means "In payment"?

It means that we are awaiting the confirmation of the payment in our system.

Still have question? Contact us

What means "In Separation"?

It means that your order is being prepared. As soon as the warehouse finishes the preparation it will switch to a "separated" state.

Still have question? Contact us

What means "In transit"?

It means that your order was delivered to the transportation. You will receive it the next weekday. It could happen that you already receive the order and this state isn´t updated.

Still have question? Contact us

What means "Delivered"?

It means that your order was already delivered. It could happen that your order was not yet delivered and already is on this state. If you access the option "return/exchange" the system automatically puts your order in the delivered state.

Still have question? Contact us

HOW IS THE SIZE OF THE PRODUCT DESCRIBED?

Consult the Size guide to find out your size in the Blue Buddha.

If you have any questions regarding sizing that have not been answered in this area, please contact us using this form stating your question, item reference, and sizes that you are unsure about.

Still have question? Contact us

IS IT POSSIBLE TO KNOW THE PRODUCT COMPOSITION?

To assist you during your purchase, we provide you with information on the composition of all garments. This information is available in detail for each garment.

Still have question? Contact us

WHAT IS A PROMOTIONAL CODE?

It is a personal code, issued on special occasions, which allows you to take advantage of exclusive promotions on services and products offered by Blue Buddha. The Promotional Code box is displayed on the checkout page.

Register with Blue Buddha and you will have more chances of receiving a Promotional Code.

Still have question? Contact us

WHICH PAYMENT METHODS ARE AVAILABLE?

You can pay for your order through our online store using Visa or MasterCard credit card.

Still have question? Contact us

HOW CAN I TRACK THE STATUS OF THE SHIPPING COMPANY OR HAVE ACCESS TO THE NUMBER TO TRACK MY ITEM?

Log in to your "Customer Area" and go to the "Purchased Items" option where you will find a list of the items you have ordered from our online store. To track the status of your item with the shipping company, select the "Details" option in the order you wish to track, and click on the "tracking" button (see image below).

Still have question? Contact us

WHAT HAPPENS IF THE ITEM THAT I HAVE ORDERED IS OUT OF STOCK?

If your order is confirmed, the probability of the item being out of stock is highly reduced. However, if this happens, we will send you an email letting you know which item(s) is/are out of stock, and confirming the refund of the amount that you paid for the item(s). The refund will be made by the same payment method used when you made the payment. If you made the payment using a Multibanco reference (only for Portugal), we will contact you by email requesting the bank account number to which we should refund the amount.

If you have any additional questions please contact us using this form, stating your order number.

Still have question? Contact us

CAN I ORDER AN ITEM THAT I CANNOT FIND IN THE BLUE BUDDHA LONDON ONLINE STORE?

We can only fulfill orders of articles that are available in the Blue Buddha London online store.

In our online store, you can verify the availability of your article in Blue Buddha of your State, by clicking on "Find in Store", thus being able to go to the store and buy it.

Still have question? Contact us

CAN I RETURN IN A PHYSICAL BLUE BUDDHA LONDON STORE?

Yes. The articles purchased online can be exchanged or returned by the same way. You just need to login to your account and follow the steps indicated on the exchanges and returns form that you can find on the back of your waybill, or at a Blue Buddha London physical store of the same country where the order was placed.

At a Blue Buddha London store, if you choose the refund by the same method of the payment (Visa/Mastercard, Paypal or Multibanco), it is not done immediately, it will be processed within 15 days. If you choose the refund by voucher, it is sent to your email and phone at the time of the return and you can use it at that moment, at the store, or the online store.

Still have question? Contact us

CAN I PURCHASE FROM THE BLUE BUDDHA ONLINE SHOP FROM ANYWHERE IN THE WORLD?

At this moment, you can shop from anywhere in the world, but the billing address and delivery address must be in INDIA.

Still have question? Contact us

WHAT DO I DO IF THE ORIGINAL PACKAGING IS UNUSABLE?

If the original package is unusable, you may replace it with a box with the same size and thickness. Blue Buddha London online shop will not accept the return of footwear just in its box without an external package, damaged products, or products lacking the identification tag and disposable seal.

Still have question? Contact us

EXCHANGE RETURN

ONLINE STORE

How do I exchange an item? (Size)

To find out how to exchange an item on our online store please watch the video below, which shows you the steps to follow.

Don't forget that your request for an exchange is only submitted when the whole process is complete. You will receive an email confirming your request for an exchange at the end.

If you have several items to send back in the same order, you will need to place them together to exchange or return them. After you have requested the exchange or return of an item in the order, our site will not allow you to request another exchange or return.

If your order has been placed as an unregistered customer, you should start this process by going to the last email you received from Blue Buddha regarding this order. The subject of this email is "Confirmation of Dispatch/ Invoice". In this email, you will find a link that will allow you to request an exchange or return.

If you still have queries regarding the exchange or returns process, please use this form to contact us, describing the difficulties you are experiencing. Please state your order number so that we can help you as quickly as possible.

Still have question? Contact us

Can I exchange one product for another?

Blue Buddha Store wants you to be fully satisfied with your purchase: for this reason, you have the right to change the size of the articles that you bought at www.bluebuddha.co.in within 30 days from the date your order was delivered to you.

The products you order can only be exchanged one time. If, when you receive your exchange order, do not get satisfied, you can only return it.

To find out how to exchange an item on our online store please watch the videos below, which show you the steps to follow.

Don't forget that your request for an exchange is only submitted when the whole process is complete. You will receive an email confirming your request for an exchange at the end.

If you have several items to send back in the same order, you will need to place them together to exchange or return them. After you have requested the exchange or return of an item in the order, our site will not allow you to request another exchange or return.

If your order has been placed as an unregistered customer, you should start this process by going to the last email you received from Blue Buddha regarding this order. The subject of this email is "Confirmation of Dispatch/ Invoice". In this email, you will find a link that will allow you to request an exchange or return.

If you still have queries regarding the exchange or returns process, please use this form to contact us, describing the difficulties you are experiencing. Please state your order number so that we can help you as quickly as possible.

Still have question? Contact us

When will I receive the refund?

The refund can be done in two ways: E-Gift/ Gift voucher or using the same method of payment that you used.

When you are going through the returns process you will be able to select your preferred refund method.

If you choose the E-gift/ Gift voucher refund options, you will be contacted by email and given a code that you will only be able to use on Blue Buddha's online store, on one or several purchases, until you have used the whole amount of the voucher. This is the quickest refund method, as your code will be sent as soon as your package has been received in our warehouse and checked by our quality control department.

If you prefer, you can request the refund to be paid by the same payment method used when you made the order. You will be refunded using the same method that you used to pay for the order, to your bank account associated with your credit card. If the payment was made using Cash on delivery, you will be asked for your bank account number for the refund.

If you have any questions or problems related to the refund process, please contact us using this form stating your order number and your question.

Still have question? Contact us

When will I be refunded for my order?

When your returned items have reached our warehouse and have been checked by our quality control department, you will be refunded within 15 days.

As soon as the refund has been made you will receive a confirmation email.

If you have any questions or problems related to the refund process, please contact us using this form stating your order number and your question.

Still have question? Contact us

Am I able to exchange or return an item after 30 days?

The maximum timeframe for exchanges or returns if you are unsatisfied with the items you purchased on our online store is 30 days after you have received them.

After this timeframe, it will no longer be possible to exchange or return your items.

However, if your item is faulty, please contact us using this form. In order for us to respond as quickly as possible, please attach photos of the item that appears to be faulty.

Still have question? Contact us

STORE

What exchange and return conditions apply in Blue Buddha stores?

The conditions for purchases, exchanges, and returns applicable in each Blue Buddha store are specific to each state and type of store and can be found in the store. You can also find exchange and returns conditions on the backside of your receipt so that you can consult them at any time after your purchase.

The conditions for exchanges and returns applicable in each Blue Buddha Store are specific to each State and type of store and can be found in the store.

Exchanges, returns, or warranty processes in a different country or store type to the one in which the purchase was made are not accepted.

If you have any additional question please contact us using this form stating your question, item reference, the date, and the store in which you purchased your item.

Still have question? Contact us

My item is faulty. what can I do?

if you have a question about an item bought in a Blue Buddha store please go to the store with your item and your receipt, where the employees in-store will be able to help.

Don't forget, this can only be done in the same type of Blue Buddha store in the same State of purchase.

If you have any questions related to your item and you think we can help you from a distance, please contact us using this form, stating the item reference, date, the purchase store, and your question.

Still have question? Contact us

CAMPAIGNS DISCOUNT

What is a Birthday Discount?

Blue Buddha wishes you a Happy Birthday and gives you a discount to use on this special date!

Still have question? Contact us

I am unable to use a discount on sale item

Blue Buddha discounts cannot be used in conjunction with other discounts, campaigns or promotions, and are not valid for promotional, sales, or outlet items.

If it is a campaign discount, please check the terms and conditions of the campaign.

If you have any additional questions related to this topic you can contact us using this form.

Still have question? Contact us

AFTER SALE

My product has a problem. what can I do?

If you have any questions about the item you bought in a Blue Buddha Store, please go to the store with the item and your receipt, where the employees in the store can help you.

Don't forget, this can only be done in the same type of Blue Buddha Store in the same country of purchase.

If you have any questions related to your item and you think we can help you from a distance, please contact us using this form, stating the item reference, date, the purchase store, and your question.

Still have question? Contact us

I have a question about an item bought in Blue Buddha's Online store

If you have any questions related to an item bought from our online store, please contact us using the form below, stating your questions and the item reference and the number of the order in which you acquired the item.

If possible, to allow us to respond quicker, please attach photos showing the problem in question.

Still have question? Contact us

PRODUCT

How can I find out the length of my leg?

To find out the length of your leg you should measure the inside of your leg, from the crotch to your heel.

Using the measurement of your leg in Inches, you should choose the appropriate leg length by consulting the table that is available in the Size guide.

Still have question? Contact us

My Product is faulty. what can I do?

If you have any questions about an item bought in a Blue Buddha store please go to the store with your item and your receipt, where the employees in the store will be able to help.

Don't forget, this can only be done in the same type of Blue Buddha Store in the same City/State of purchase.

If you have any questions related to your item and you think we can help you from a distance, please contact us using this form, stating the item reference, date, the purchase store, and your question.

Still have question? Contact us

Close

Blue Buddha

Best Jeans Brands in India, Buy Mens Shirts Online, Buy Men Trousers Online India, New Collection of Blue Buddha

Blue Buddha

Best Jeans Brands in India, Buy Mens Shirts Online, Buy Men Trousers Online India, New Collection of Blue Buddha