Privacy Policy

Blue Buddha operates based on trust and transparency. This commitment is transferred into our day-to-day relationship with our customers, employees, and suppliers. The privacy and security of the data you entrust to us are a priority for us.

We are committed to transparency and we will only collect, store, process, transmit or delete your data, which are essential for providing you with the best services, accordingly. We will inform you of how we use your data and why, with the assurance that we collect, share, and store your data based on best practices in the area of personal data security and protection.

When your data are collected, stored, processed, transmitted, or deleted by other entities, we require the same level of privacy and security.

We want you to feel confident that your data are safe with us, as we will always be committed to protecting your privacy. We take our responsibility of protecting your data very seriously and with total commitment.

If you have any questions about how we use your personal information, you can contact us via e-mail at wecare@bluebuddharetail.com.

Who is responsible for processing my data?

The entity responsible for processing personal data (the data controller) is Blue Buddha Retail, located at 1,407, Dev Arc Commercial Complex, Nr. Iscon Cross Roads, Ahmedabad, Gujarat – 380015

What personal data can Blue Buddha collect?

The term “Personal Data” in this Privacy Policy means the set of information that relates to you and allows us to directly or indirectly identify you. Your data may include, for example, your name, your personal details (gender, birthday, anniversary), your contact (address, phone, e-mail), your transactions and interactions with us.

We may also receive your data from other companies, particularly when they collect, process, or store your data under a service agreement.

Blue Buddha may collect the following categories of personal data:

  • Customer data-name, address, telephone number, e-mail, date of birth, and gender – when subscribing to us;
  • Customer data – email – when you subscribe to our newsletter;
  • Customer data – full name when you purchase our products or services;
  • Data of users making online purchases:
    • User identification data-name, e-mail, address, tax identification number – when you make an online purchase;
    • Credit card details – the name of the cardholder, card number, validity – when paying by credit card;
    • Customer data for home delivery – name, address, postcode, telephone contact, e-mail, purchase details – when requesting home delivery of the purchase made.
  • Customer data for after-sales services – name, address, postcode, telephone contact, e-mail, purchase details, product guarantee – when you request a repair/alteration to a product or make a complaint regarding quality;
  • Recording telephone calls, e-mails or chats for remote contacts – when you contact the Customer support team.

How and why does Blue Buddha use my data?

We use your data for the following reasons:

  • Marketing and direct marketing – to inform you of news and offers that may be of interest to you;
  • Transaction management – for issuing invoices for the acquisition of goods and services;
  • Home delivery – so we can deliver your purchases to your home;
  • Customer support contacts – so we can provide a support service before, during and after the sale;
  • Guarantees and after-sales support – to enable you to access repair services for the products you have purchased with a guarantee and so that we can repair or replace them;
  • Service management – to be able to provide the service you contracted from us, for example, alerts or requests concerning the availability of product stock

Who can Blue Buddha share my data with?

Blue Buddha may communicate your data to Blue Buddha third-party service providers, particularly companies involved in purchase and payment collection management processes, transport, storage, marketing, website hosting, and bank branches.

Blue Buddha subcontracts reputable service providers, who may process customer data exclusively for the purposes established by Blue Buddha, complying with the legal rules on personal data protection, information security, and other applicable standards. Only the personal data necessary for the provision of the service in question are provided to these companies.

We may have to disclose your data to the authorities or third parties when required by law. In such cases, our control over how your data are protected is limited.

How does Blue Buddha protect my data?

Below are some of the more important measures we use:

  • To the IVN Group company, which the Data Controller belongs to SLS Salsa Comércio e Difusão de Vestuário SA;
  • To Blue Buddha third-party service providers, particularly companies involved in purchase and payment collection management processes, transport, storage, marketing, website hosting, and bank branches.

Blue Buddha subcontracts reputable service providers, who may process customer data exclusively for the purposes established by Blue Buddha, complying with the legal rules on personal data protection, information security, and other applicable standards. Only the personal data necessary for the provision of the service in question are provided to these companies.

We may have to disclose your data to the authorities or third parties when required by law. In such cases, our control over how your data are protected is limited.

Does Blue Buddha transfer my data outside the INDIA?

Blue Buddha may transfer your data to third countries outside India, maintaining the same level of assurance of protection of those data.

How does Blue Buddha protect my data?

We have a variety of information security measures, in line with best national and international practices, to protect your data, including technological controls and administrative, technical and physical measures and procedures that guarantee the protection of your data, preventing its misuse, unauthorized access, and disclosure, data loss, its improper or inadvertent alteration, or unauthorized destruction. In terms of information security, we have the same commitment to continuous improvement that guides our daily business activity.

Below are some of the more important measures we use:

  • Access to your data is restricted only to those who need access for the reasons set out above;
  • Storage and transfer of personal data only by secure means;
  • Protection of information systems through devices that prevent unauthorized access to your data;
  • Implementation of mechanisms that safeguard the integrity and quality of your data;
  • Continuous monitoring of information systems, to prevent, detect and avoiding misuse of your data;
  • Redundancy of personal data storage, processing, and communication equipment to avoid loss of availability.

We may have to disclose your data to the authorities or third parties when required by law. In such cases, our control over how your data are protected is limited.

Why do we use cookies and how do we guarantee your privacy?

Cookies are small text files sent to your computer or mobile device when you visit websites. Cookies allow us to improve the performance and browsing experience of our users, enabling us to store and retrieve information about their browsing habits to personalize browsing according to their preferences.

The cookies that Blue Buddha collects do not allow the user to be identified. They only store generic information, namely the type and/or place of access and how the websites are used. Cookies only retain information related to your preferences as a user.

These are the types of Cookies we use at www.bluebuddha.co.in:

  • Session cookies: Temporary cookies that remain in the browser’s cookie file until leaving the web page, so no record is left on the user’s hard drive. The information gathered by these cookies is used to analyze website traffic patterns. Session cookies allow both the content and the usability of the site to be improved.
  • Analysis cookies: Cookies processed by us or by third parties, allowing us to quantify the number of users and to conduct statistical measurement and analysis of how users are using the service offered. We examine how you browse on our site, intending to improve the supply of products or services we offer you.
  • Advertising cookies: Cookies processed by us or by third parties, allowing us to more effectively manage the offer of advertising space that exists on the site. They allow us to analyze your browsing habits and to show you advertising related to your browsing profile.

If you prefer not to allow cookies you have the option to disable cookies in the browser you use, but you should be aware that some web pages may not be presented correctly.

All browsers allow the user to accept, decline, or delete cookies by selecting those actions in the advanced browser settings. Cookies can be configured in the “Options” or “Preferences” menu. You should note, however, that disabling cookies may prevent some web services from working properly, and it may totally or partially affect your browsing experience on the website.

How can I exercise my Personal Data Protection Rights?

In certain circumstances, you have the right to access or request:

  • Additional information about how we use your data;
  • Your data;
  • That we transmit the personal data you provided us to another entity;
  • The updating of your data;
  • The erasure of your data;
  • Not to be subject to individual and automated decisions;
  • An objection to the processing of your data;
  • The limitation of how we use your data while we correct or clarify any doubts about the content or what we use them for;
  • The provision of a channel so that you can challenge decisions that have been based on your data.

You also have the right to withdraw or change the consent you have given us to use your data at any time.

The exception to the exercise of these rights is when your data are used to safeguard the public interest, especially in cases of crime detection and prevention.

To exercise your data protection rights, or whenever you have any questions about how we use your data, click here or please contact us by e-mail at wecare@bluebuddharetail.com

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Blue Buddha

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